Just read this: Standardizing Email

from As Far As I Can Tell http://www.jonedmiston.com/?p=806&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+blogspot%2FSUYX+%28As+Far+As+I+Can+Tell%29

Our senior pastor made an interesting statement a few week’s ago in a leadership meeting when he said, “When I get an e-mail, I wish I knew what the sender expected of me.  Do they want a reply or is it just an FYI?”  This got me to thinking, “What if we could standardize our email subject-lines to clarify the purpose of an email…”

Our Creative Technologies team decided to pilot the usage of standard subject lines.  So far I really like the results.  It’s adding immediate context to a message, even before it’s opened.  If we can get wider acceptance and usage I think it could get even more powerful.  Imaging being able to write inbox rules that can filter based on message intent.  Messages that are just “FYI” could be saved until the end of the day; while those labeled “URGENT” (especially from your VIP list) can be highlighted in red with audible alerts.

The pattern we came up with is:

ACTION: Project / Summary (where project is optional)

The standard actions we are using are:

  • FYI
  • URGENT
  • REQUEST
  • UPDATE
  • INFO
  • FOLLOW-UP
  • APPROVAL
  • QUESTION

Some sample subjects could be:

  • UPDATE: The Story / Square POS a Go
  • FYI: Off-Madison Contact Made
  • INFO: Article on Social Media
  • URGENT: Tomorrow’s Meeting Canceled
  • REQUEST: Command Center / GL Code Needed

from As Far As I Can Tell http://www.jonedmiston.com/?p=806&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+blogspot%2FSUYX+%28As+Far+As+I+Can+Tell%29

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